faq
The following is a list of frequently asked questions from our customers.
If you still have questions, please feel free to contact us.
よくある質問
A. Children under 9 years old are not allowed to stay at the hotel. Children are charged the same rate as adults. We thank you in advance for your understanding.
A. 申し訳ございませんが、オンライン予約内容についての変更・キャンセルについては、
ホテル側でのお手続きはいたしかねますので、お客様ご自身でのお手続きをお願いいたします。
A. Check-out time is 10:00 AM.
However, if a check-out time is set by the plan, that time will be applied.
We recommend that you settle your bill in advance, as we expect a rush around 10:00 a.m.
A. Yes. Check-out time can be extended up to 12:00 noon.(This may not be possible depending on the next day's conditions.)
The fee for the extension is 2,000 yen per 30 minutes (tax not included).
A. Yes, luggage delivery is available at the front desk. Please feel free to ask.
A. Luggage will be kept after check-out only on the day of check-out.
A. Yes, AWA Nishi-Izu offers the following accommodation vouchers. Please purchase them as a gift for your loved ones.
■AWA Nishi-Izu Accommodation voucher with 2 meals per night.
- Standard [2-person capacity] : 45,000 yen for 2 persons
- Deluxe with open-air bath [4-person capacity] : 60,000 yen for 2 persons, 75,000 yen for 3 persons and 90,000 yen for 4 persons
*All prices include tax.
*The validity period is one year from the month of issue (until the end of March 2024 if purchased during April 2023).
*After receiving the money transfer in advance, we will send the accommodation voucher to the designated address.
*Accommodation is available on both weekdays and weekends, but cannot be used during peak periods such as Golden Week, summer vacation, year-end and New Year's holidays, and other major holidays.